Records & Information
The Veterans Agency
Veterans Agency is the single point of contact within the Ministry of Defence for providing information, help and advice on issues of concern to veterans and their families. It does this through its free Helpline, welfare service and this website.
The Agency provides advice on a wide range of subjects including benefits and welfare issues, pensions and compensation, Service records and medals etc.
The Veterans Helpline is open from 8:15am to 5:15pm Monday to Thursday and from 8:15am to 4:30pm on Friday.
Calls are free
Website: http://www.veteransagency.mod.uk
Tracesmart Limited - People Tracing Services
If you require more help tracing someone then Tracesmart Ltd is a company that may be able to help you.
Website:
http://www.tracesmart.co.uk
The National Archives
The National Archives,
Ruskin Avenue,
Kew,
Richmond,
Surrey TW9 4DU.
Telephone: 020-8876 3444.
Fax: 020-8878 8905.
Website: http://nationalarchives.gov.uk/
The National Archives is the national repository
for official government records, including the War
Office files and records amongst which are to be found
surviving unit war diaries and army service records.
The National Archives does not undertake research for enquirers.
Its public opening hours are as follows:
- Monday 9.00-17.00 (ordering times - 9.30-16.00)
- Tuesday 10.00-19.00 (ordering times - 10.00-16.30)
- Wednesday 9.00-17.00 (ordering times - 9.30-16.00)
- Thursday 9.00-19.00 (ordering times - 9.30-16.30)
- Friday 9.00-17.00 (ordering times - 9.30-16.00)
- Saturday 9.30-17.00 (ordering times - 9.30-12.00 and 13.30-14.30)
Admission is by Reader's Ticket. Readers have to register in person bringing
adequate proof of identity, such as a passport or UK
driving licence or UK bank/credit card. If in doubt the
applicant should call in advance of their visit on 020
8392 5200.
Intending Visitors are advised to check (a) the
opening times prior to a visit as sections are
occasionally closed for stocktaking and (b) that the
documents are available for consultation, as they are
sometimes withdrawn for official use.
If you are unable to undertake the research
personally, or send a proxy, the National Archives should be able to
provide details of professional researchers and their
charges.
The best way to make the most of your visit to the FRC is to come prepared.
Their website should give you all the basic information you need to know about the FRC and the services we offer.
Its public opening hours are as follows:
All are welcome. There is no age limit or entry requirement to use the Centre.
